Cancellation Policy


  1. Customers have to make an advance payment of 50 % of the total tour package cost for confirmation of the holiday package. Remaining payment should be completed before 10 days of start of holiday package. This may vary based on the resort/hotel requirement featured in the package.
  2. In case the customer wishes to cancel their holiday package / services due to unavoidable reasons, the same needs to be intimated to us through email. The date we receive the mail will be treated as the effective date of cancellation. Cancellation charges as per following will be charged from the client:
  • From the booking date to 30 days prior to arrival – 15% of the total amount.
  • 29 days to 20 days prior to arrival – 25% of the tour/service cost.
  • 19 days to 8 days prior to arrival – 50% of the tour/service cost.
  • 7 days or less, prior to arrival or no show – NO REFUND.
  • However, if the booking is done for the peak period of 15 Dec to 15 Jan, no refund is admissible.
  • In case of cancellation of a holiday package by the customer due to any reason, the refund will be worked out on the basis of the cancellation policies of Groowynd Holidays. The money would be refunded accordingly to the account/card from which the payment was transferred to the Groowynd account. The refund process may take 3-4 weeks due to banking procedures. Bank charges for the refund will also be applicable by the payment gateway/bank.
  • If guests are unable to embark on their journey due to government-imposed travel restrictions because of a pandemic, the option to reschedule the trip to a later date is available, subject to the hotel or resort’s approval. Instead of canceling the trip, it can be deferred to a future date. Should there be any changes in the package cost for the future date, any additional expenses will be payable by the guests. If the guest can’t travel on a future date for the trip, the refund will be worked out according to the policy of the resorts or hotels involved in such situations. In such circumstance, a service charge of 10% of the total cost of the package will be charged